Fees & Payment
Doctors who operate and practice independently at Crace conduct mixed billing practices. This means that there is an out-of-pocket fee of all consultation types.
Standard consultations with your GP will be bulk billed on weekdays for valid Concession card holders, DVA card holders, and children under 16.
Private Fees Apply to all Telehealth Consultations
Bulk Billing is available to all Medicare card holders for the following:
Health preventative screening (Excluding Cervical Screening Test or CST), Childhood immunisation and Over 75s mandatory Older Driver medicals
All other appointment types, and all appointments booked after 6pm on weekdays, or any time on the weekend or on public holidays, will attract an out of pocket fee.
Please speak to our friendly reception staff to learn more about our fee structure.
BUPA/NIB – Crace Medical Centre is an approved provider for eligible Bupa and NIB members, Bupa/NIB members must have their cards on the day, an out of pocket payment may be required.
We require a minimum of 2 hours notice to cancel or reschedule your appointment once booked otherwise a $40.00 missed appointment fee will be applied to your account.
Referral & Prescription Requests
Please see your doctor if you require a prescription or a referral to see a specialist. We are unable to provide prescriptions or referrals without an appointment. We are unable to e-mail any prescriptions, if you require a prescription from a telephone appointment, it will be sent via eScript, directly to you by SMS, or to the pharmacy.
Telephone Calls & Communications
Your doctor is accessible by phone. However, we ask that phone calls be kept to a minimum to avoid disruptions to consultations in progress. Reception can promptly email your doctor and request a return phone call to be made based upon urgency. Your call may be transferred through to clinical staff. All correspondence is by phone or mail, unfortunately due to privacy and security, we do not email documents etc.
Our nursing staff will ring you to schedule an appointment if directed by your doctor and based upon urgency, to discuss and collect results. Test results cannot be provided over the phone except under special circumstances. Non-urgent recalls will be followed up via SMS from HotDoc.
For all appointments with your doctor, please phone (02) 6241 0249 or online via HotDoc.
Please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.
Discussing multiple concerns with your practitioner may result in your consultation becoming longer than the original booked timeframe.
If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help your doctor run on time.
Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out before your arrival (where possible).
Please advise reception at least two hours prior to your appointment if you wish to cancel. If you do not give us two hours’ notice, or you do not attend your appointment your doctor will charge you a fee.
If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.
For less urgent after hours service, call: 13SICK (13-7425) or National Home Dr service to arrange a bulk billed home visit or Health Direct 1800 022 222 (a 24-hour health advice line).