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Frequently Asked Questions

Find clear answers about billing fees, telehealth rebates, Laverty Pathology hours and booking appointments at our 7-day medical practice in Crace, Canberra.

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Q: What are the opening hours for Crace Medical Centre?

A: Crace Medical Centre is open 7 days a week with extended after-hours care. We are open Monday, Tuesday, and Wednesday from 7:00 AM to 10:00 PM; Thursday from 8:00 AM to 5:00 PM; Friday from 8:00 AM to 6:00 PM; Saturday from 7:00 AM to 3:00 PM; and Sunday from 9:00 AM to 4:00 PM.

Q: Where can I find an after-hours doctor open until 10 PM in Canberra?

A: Crace Medical Centre provides late-night, after-hours appointments in Canberra from Monday to Wednesday, remaining open until 10:00 PM.

Q: How can I book a telehealth phone consultation at Crace Medical Centre?

A: You can book a telehealth consultation online via HotDoc or by calling our reception at (02) 6241 0249. Please note that to receive a Medicare rebate for a telephone consultation, Medicare requires you to have had an on-site, face-to-face appointment with one of our doctors within the past 12 months.

Q: Is Crace Medical Centre a bulk billing or mixed billing clinic?

A: The independent GPs practicing at Crace Medical Centre operate mixed billing practices, meaning there is generally an out-of-pocket fee. However, standard weekday consultations (8:00 AM to 5:00 PM) are bulk-billed for children under 16, Commonwealth Concession Card holders, and DVA Gold Card holders.

Q: Do bulk billing rates apply to after-hours or weekend appointments at Crace?

A: No, bulk billing is generally unavailable for appointments booked after 6:00 PM on weekdays, anytime on weekends, on public holidays, or for telehealth consultations. These timeframes attract an out-of-pocket fee for all patients.

Q: Is there an on-site pathology collection centre at Crace Medical Centre?

A: Yes, Laverty Pathology operates an on-site collection centre right inside Crace Medical Centre. It is open Monday to Friday from 8:30 AM to 2:00 PM for all standard blood tests, diagnostic screenings, and specialized testing (including Generation 46 and Generation Plus NIPT). No booking is required for standard collections.

Q: Do the doctors at Crace Medical Centre perform skin cancer checks?

A: Yes, the independent general practitioners consulting at our clinic provide comprehensive skin cancer checks, mole monitoring, and minor surgical procedures on-site. If you require a thorough skin examination, please notify reception when booking so we can allocate the appropriate appointment length.

Q: What is the appointment cancellation policy at Crace Medical Centre?

A: We require a minimum of two (2) hours’ notice to cancel or reschedule your GP appointment. Failure to provide two hours’ notice, or missing your scheduled appointment entirely, will result in a $40.00 missed appointment fee applied to your account.